Privacy Policy

Last Updated: March 10, 2026

Dr. Phantastic Dental Care ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website drphantastic.com, visit our office, or communicate with us.

1. Information We Collect

Personal Information

We may collect the following types of personal information:

• Full name, date of birth, and contact information (phone number, email address, mailing address)
• Insurance and billing information
• Social Security Number (when required for insurance processing)
• Emergency contact information

Health Information

As a dental care provider, we collect protected health information (PHI) including:

• Medical and dental history
• Treatment records, X-rays, and clinical notes
• Prescription and medication information
• Insurance claims and payment history

Website Information

When you visit our website, we may automatically collect:

• Browser type and device information
• IP address and approximate location
• Pages visited and time spent on our site
• Referring website or search terms

2. How We Use Your Information

We use your information to:

• Provide, coordinate, and manage your dental care and treatment
• Process insurance claims and billing
• Schedule and confirm appointments
• Send appointment reminders and follow-up communications via phone calls, text messages (SMS), or email
• Respond to your inquiries and requests
• Comply with legal and regulatory obligations
• Improve our website and patient experience

3. SMS/Text Message Communications

With your consent, we may send you text messages (SMS) for:

• Appointment reminders and confirmations
• Post-treatment follow-up and care instructions
• Office announcements and schedule changes

Consent: By providing your mobile phone number and signing our patient intake forms, you consent to receive text messages from Dr. Phantastic Dental Care. Message frequency varies. Message and data rates may apply.

Opt-Out: You may opt out of text messages at any time by replying STOP to any message or by contacting our office at (310) 675-4929. You may also text HELP for assistance.

4. HIPAA Compliance

We are required by law to maintain the privacy of your protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). Our use and disclosure of your PHI is governed by our Notice of Privacy Practices, which is provided to all patients and available at our office.

Your PHI will not be used or disclosed without your written authorization, except as permitted or required by law for treatment, payment, or healthcare operations.

5. How We Protect Your Information

We implement appropriate technical, administrative, and physical safeguards to protect your information, including:

• Encrypted electronic health records
• Secure patient management systems
• Staff training on privacy and security practices
• Restricted access to patient records on a need-to-know basis

6. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information with:

• Insurance companies for claims processing and benefits verification
• Referring dental or medical providers as part of your care coordination
• Service providers who assist with our operations (e.g., appointment reminder systems, billing services) under strict confidentiality agreements
• Legal authorities when required by law, subpoena, or court order

7. Cookies and Website Tracking

Our website may use cookies and similar technologies to enhance your browsing experience and analyze site usage. You can control cookies through your browser settings. Disabling cookies may limit some website functionality.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Forms, review platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Your Rights

You have the right to:

• Request access to your personal and health information
• Request corrections to inaccurate information
• Request restrictions on certain uses or disclosures of your PHI
• Receive a copy of your health records
• File a complaint if you believe your privacy rights have been violated

10. Children's Privacy

We provide dental care to children with parental or guardian consent. We do not knowingly collect personal information from children under 13 through our website without parental consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Dr. Phantastic Dental Care
14221 Inglewood Ave, Hawthorne, CA 90250
Phone: (310) 675-4929
Email: info@drphantastic.com